Charlotte Networks – IT Support for Charlotte NC

Managed IT Services

Charlotte Networks IT support methods are a cost effective and solution oriented approach to providing fully managed IT support services for small to mid-sized businesses and organizations. As your dedicated IT support department we are completely focused on creating a controlled IT infrastructure that can be proactively managed allowing us to monitor for issues before they become productivity interruptions.

What Makes Managed IT Services Cost-Effective?

Our business method is unlimited IT support for a flat monthly fee. We are motivated by reducing the amount of issues we deal with by placing a priority on strong, layered cybersecurity defense systems. We are also proactive to drive efficiencies and uptime for your systems. Properly maintained technologies give you a lower total cost of ownership and are a more efficient use of your AND our time.

What’s Included in our Managed IT Services?

24/7 x 365 Alerting/Monitoring of IT systems issues, allowing for proactive maintenance
Secure off-site and Cloud Backups for critical servers and data
Server and Desktop Operating System Patch Management
Microsoft Office 365 Management and Security
Vendor Management
Application Patching for commonly used applications
Managed AntiVirus and Anti-Malware Software for all devices
Internet Security and Website Filtering
Reliable Helpdesk Support with a fixed pricing model
Virtual CIO and dedicated account management
Basic Peace of Mind (Increased Reliability & Less Downtime)
Broad IT expertise with no benefits, sick days, retirement accounts or vacations
More Efficient Use of Internal Resources
Freedom to focus on strategic initiatives

Our proactive and solutions oriented approach to computer support and services relieves you from the day-to-day issues of running the IT systems of a small to mid sized business. We deliver top notch services to our clients, including remote network support, desktop management, security monitoring, patch management and off-site data back-up. Of course, tion 24/7/365 support and technical assistance.

Charlotte Networks will always work to provide the best Managed IT Services experience at all times and our services are backed by an industry leading Service Level Agreement.

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Manages IT Services

Never again pay your personal computer support specialist to come back and fix the same problem four times. Never again spend hours trying to deal with it yourself because you know it’ll be cheaper (and faster) than calling for help and waiting hours or days. Pay the same, flat rate every month for all of the tech support and maintenance you need with Charlotte Networks Managed IT Services. Make Charlotte Networks your computer support specialists with our fast, professional service.

Cloud Management Services

Whether you are just starting out in the cloud with web based email such as Outlook.com or you need a full fledged virtual server and desktops for your mobile workforce, Charlotte Networks can manage all of your cloud infrastructure with a single, integrated solution for extreme efficiency, speed, and control.

Remote Backup & Disaster Recovery

Data loss is one of the most detrimental events that can happen to a small- or medium-sized business (SMB). According to the The Underwriting Guide for Insurers, only six percent of mid-size companies that suffer catastrophic data loss ever recover. Charlotte Networks offers a full suite of disaster recovery tools and data archival services all of which are built to suit the needs of your small business.

Desktop Management

Full time remote support for your company’s desktop and laptop computers. Routine upkeep and maintenance of all desktop and laptop computers to include anti-virus updates and operating system updates. Troubleshoot computer, laptop, and printer issues upon request. Procure and install parts as needed.

Recommend and procure computer equipment as needed. Install new computers and move existing computers as needed. Install and configure "standard business suite" of software such as Word, Excel, Outlook, Quickbooks, and other requested software. Software License Management. Inventory and record installed software. Recommend budgets and forecasting: -Professional Workstations, Dual Monitor Desktops, Standard Desktops, Laptops, Windows Tablets. Contact Us for more details.

Server Management

Remote management, monitoring and maintenance for your company’s server assets. Maintain server operating system and core feature software updates. Monitor and react to virus activity. Troubleshoot and repair all server related configuration/software/hardware issues. Monitor online and onsite backup integrity. Periodically perform random file restores to ensure preparedness: Windows Server, Windows Small Business Server, SharePoint Server, Exchange Server, Microsoft SQL Server. Contact Us for more details.

Hardware & Software Procurement

As a Dell and HP Partner, we’re experts on Dell and HP desktops, laptops, workstations, servers, and networking equipment. We offer the latest in Dell and HP small-business computer equipment and systems tailored to your business’s needs. We never make a profit on hard ware and software purchased as part of our Managed Service Plans. In addition to great deals and discounts on IT business hardware, we can source and install all the business software packages you rely on most such as Microsoft Office, Quickbooks, Peachtree, Microsoft Project and many more.

Network Support

Maintain and manage your company’s networking equipment and cabling. Internet outage confirmation and resolution. Network equipment troubleshooting, cable testing and repair. Short run cable installations. Switch expansions: Cisco, HP Procurve, Linksys, Netgear. Contact Us for more details.

Employee Account Management

Manage user accounts and assets for your company. Create and work with an employee in/out processing worksheet and maintain all company accounts as per current company roster. Add, change, and delete users to/from Windows Server, Terminal Services, Exchange. Add, change, and delete users from all other 3rd party accounts. Company asset tracking and management. Inventory all company owned hardware and software assets and management and track via company accessible database. Contact Us for more details.

Tablet & Mobile Device Management

Manage your company’s mobile phones, tablets, and more. Procure, manage, distribute, and track all company mobile devices such as mobile phones, tablets, and iPads. Responsible for getting mobile devices connected to company resources (email, intranet…): Mobile Phones, Tablets, iPhones, Android. Contact Us for more details.

Website Development & Management

Update and manage your company website. Perform content and design updates to company website as requested. Crop, rotate, and change image sizes for a more uniform and professional look on website. Moderate images and content for appropriateness and professional display. Liaise with website hosting provider to implement design changes as needed: HTML, PHP, WordPress, Joomla, RubyOnRails, MySQL. Contact Us for more details.

Anti-virus and Security Solutions

Hundreds of thousands of computer viruses, worms and spyware are in circulation on the internet everyday. Eighty percent of all email traffic is spam or malware related. Millions of users with always-on high-speed internet connections are prime targets for email viruses, identity theft, and malicious hackers.

Charlotte Networks provides hardware and software solutions that dramatically reduce continuous attempts by unknown internet predators.

We Provide Managed IT Services for Businesses in the Following North and South Carolina Towns: Charlotte, Pineville, Matthews, Mint Hill, Indian Trail, Weddington, Monroe, Huntersville, Concord, Mount Holly, Belmont, Gastonia, Tega Cay, Lake Wylie, Fort Mill, and Rock Hill.