Managed IT Services

Charlotte Networks IT support methods are a cost effective and solution oriented approach to providing fully managed IT support services for small to mid-sized businesses and organizations.  As your dedicated IT support department we are completely focused on creating a controlled IT infrastructure that can be proactively managed allowing us to monitor for issues before they become productivity interruptions.

What Makes Managed IT Services Cost-Effective?

Our business method is unlimited IT support for a flat monthly fee. We are motivated by reducing the amount of issues we deal with by placing a priority on strong, layered cybersecurity defense systems. We are also proactive to drive efficiencies and uptime for your systems. Properly maintained technologies give you a lower total cost of ownership and are a more efficient use of your AND our time.

What’s Included in our Managed IT Services?

  • 24/7 x 365 Alerting/Monitoring of IT systems issues, allowing for proactive maintenance
  • Secure off-site and Cloud Backups for critical servers and data
  • Server and Desktop Operating System Patch Management
  • Microsoft Office 365 Management and Security
  • Vendor Management
  • Application Patching for commonly used applications
  • Managed AntiVirus and Anti-Malware Software for all devices
  • Internet Security and Website Filtering
  • Reliable Helpdesk Support with a fixed pricing model
  • Virtual CIO and dedicated account management
  • Basic Peace of Mind (Increased Reliability & Less Downtime)
  • Broad IT expertise with no benefits, sick days, retirement accounts or vacations
  • More Efficient Use of Internal Resources
  • Freedom to focus on strategic initiatives

Our proactive and solutions oriented approach to computer support and services relieves you from the day-to-day issues of running the IT systems of a small to mid sized business. We deliver top notch services to our clients, including remote network support, desktop management, security monitoring, patch management and off-site data back-up. Of course, tion 24/7/365 support and technical assistance.  

Charlotte Networks will always work to provide the best Managed IT Services experience at all times and our services are backed by an industry leading Service Level Agreement.

 

Contact us for more info